spin7 FAQ

You must be at least 21 years old to register and play on spin7. This is a strict requirement under PAGCOR regulations governing online gambling in the Philippines. spin7 verifies the age of every player through our mandatory KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. There are no exceptions to this policy.

No. spin7 strictly enforces a one account per player policy. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" feature or contact our support team to recover your existing account.

On the spin7 login page, click "Forgot Password" and enter your registered email address. We'll send you a password reset link valid for 30 minutes. Click the link, enter your new password (minimum 8 characters, including at least one uppercase letter and one number), and confirm. If you don't receive the email within a few minutes, check your spam folder. Still having trouble? Contact our 24/7 support team at [email protected].

spin7 is primarily designed for Filipino players and operates under a PAGCOR license. Access from certain jurisdictions outside the Philippines may be restricted in accordance with local laws. If you are accessing spin7 from outside the Philippines, it is your responsibility to ensure that online gambling is legal in your jurisdiction. spin7 does not accept registrations from jurisdictions where online gambling is prohibited.

spin7 supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfers: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). spin7 does not accept credit card deposits for gambling transactions, in compliance with current Philippine regulations.

The minimum deposit on spin7 is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in accordance with our AML compliance procedures.

GCash and Maya deposits are credited to your spin7 account almost instantly — typically within 1 to 5 minutes. Bank transfers may take between 15 minutes and 2 hours during business hours, and up to 24 hours on weekends or public holidays, depending on your bank's processing times. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

spin7 does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party payment processors are outside spin7's control and are not refundable by spin7.

To withdraw from spin7, log in to your account and navigate to the Cashier > Withdraw section. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm. Withdrawals can only be sent to a payment method that has been verified under your name — spin7 does not process withdrawals to third-party accounts. Make sure your KYC verification is complete before requesting a withdrawal.

Processing times vary by method:

• GCash / Maya: 1–3 hours after approval
• Bank transfer: 1–3 business days

spin7's finance team reviews withdrawal requests within 24 hours. Larger withdrawals or first-time withdrawals may require additional verification, which can extend processing time. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on spin7 is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional AML review in accordance with Philippine anti-money laundering regulations.

spin7 offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements before winnings can be withdrawn. We recommend reading the full bonus terms carefully before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet your bonus amount a certain number of times before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. If you've claimed a bonus but no longer wish to complete the wagering requirements, you can forfeit the bonus from your Account Settings under the Bonuses tab. Note that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirement. Your real-money balance will not be affected. Once forfeited, a bonus cannot be reinstated.

spin7 offers a wide variety of games tailored for Filipino players, including:

• Slots — hundreds of titles from leading providers
• Poker — Texas Hold'em, video poker, and more
• Teen Patti 20-20 — the popular South Asian card game
• Bingo — classic and speed bingo variants
• Live Casino — real dealers streaming in real time
• Table Games — baccarat, roulette, blackjack, and more

New games are added regularly. Check the spin7 Casino lobby for the latest additions.

Yes. All games on spin7 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed from licensed studios with professional dealers operating under strict regulatory oversight. Return to Player (RTP) percentages are displayed for all slot games so you can make informed choices.

Absolutely. spin7 is fully optimized for mobile play. You can access the full game library directly from your smartphone or tablet browser — no app download required. The spin7 platform is compatible with Android and iOS devices. Simply visit spin7.asia on your mobile browser, log in, and enjoy the same full experience as on desktop. For the best experience, we recommend using an updated version of Chrome or Safari.

Log in to your spin7 account, go to Account Settings > Responsible Gaming, and select the limit type you want to set — daily, weekly, or monthly deposit limits, or loss limits. Enter your preferred amount and confirm. Limit reductions take effect immediately. Increases require a mandatory 7-day cooling period to protect you from impulsive decisions. spin7 strongly encourages all players to set limits that reflect their personal budget. Gambling is addictive. Know when to stop.

Self-exclusion is available to all spin7 players at any time. Go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Once activated, self-exclusion cannot be reversed for the chosen duration. spin7 will also suppress all marketing communications during your exclusion period. If you need urgent assistance, contact our support team directly at [email protected]. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• NCMH Crisis Hotline: 1553 (toll-free, 24/7)
• In Touch Community Services: free counseling in Metro Manila
• Gamblers Anonymous Philippines: peer support meetings in Metro Manila
• PAGCOR National Self-Exclusion Registry: contact spin7 support to initiate

Remember: Gambling is addictive. Know when to stop. spin7 is committed to player wellbeing above all else.

spin7 requires the following documents for KYC (Know Your Customer) verification:

• Government-issued photo ID: Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, or PRC ID
• Proof of address: utility bill, bank statement, or barangay certificate dated within the last 3 months
• Selfie with ID: a clear photo of you holding your ID

Documents must be clear, unedited, and show all four corners. KYC is typically reviewed within 24–48 hours on business days.

Yes. spin7 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored on spin7's servers — all payment processing is handled by certified third-party payment processors. spin7 complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We will never sell or share your personal data with unauthorized third parties. For full details, see our Privacy Policy.

Yes. spin7 operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR oversight ensures that spin7 meets strict standards for fair play, player protection, anti-money laundering compliance, and responsible gaming. Filipino players can enjoy spin7 with confidence knowing the platform is fully regulated.